Privacy Policy

We respect privacy and security of our Users and data they give us for processing. Therefore, we have drawn up this document where we will explain why we process personal data, how do we do it, who can we give it to, where the data can be handed over to and what rights do people whose data we process have. This is how we fulfil the obligation information under the Article 13 of GDPR.

§ 1 Definitions

For the purposes of this agreement, the following definitions will be used for the below expressions (if the agreement does not state otherwise):

  1. GDPR – means the regulation (EU) number 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding processing personal data and free movement of personal data and repealing Directive 95/46/WE (general data protection regulation) (EU Journal of Laws of 2016, no 119, page 1);
  2. The Law – means the law of 29 August 1997 on the protection of personal data (EU Journal of Laws of 2016, item 922) or any other legal act that will replace this law;
  3. Personal data – means all information referring to an identified or possible to identify natural person; a natural person possible to identify is a person who can be identified either directly or indirectly, especially by name and surname, ID number, location data, online ID or one or few specific features determining physical, physiological, genetic, psychological, economical, cultural or social identity of a natural person;
  4. Processing data – means an operation or a set of operations performed on personal data or a set of personal data automatically or manually such as collecting, recording, organising, sorting, storing, adapting or modifying, downloading, viewing, using, revealing by sending, spreading or any other way of revealing, adjusting or combining, restricting, deleting or destroying;
  5. The Processor’s Personnel – means the employees and partners of the Processor, regardless of the kind of an agreement and the form of cooperation, acting on behalf of the Processor.
  6. Policy – this privacy policy
  7. Website – a website provided by Livecall at and at other addresses that redirect to the above address as well as any other address acting as its supplement or continuation and any other address that will replace the present one;
  8. User/You – a natural person visiting the Website or using one or few services or functionalities provided by the Website.

The terms undefined within this policy, spelled with capital letters have their own meaning given in the Regulations which is available at:

§ 1 Administrator of personal data

The administrator of your personal data will be LiveCall Software sp. z.o.o based in Warsaw at Międzynarodowa 55/3 street, 03-922 Warsaw, entered into the register of entrepreneurs of the National Court Register, kept by the District Court for the capital city of Warsaw in Warsaw, XII Commercial Division of the National Court Register (KRS) under KRS entry: 0000597585 and Tax Identification Number (NIP) 5252642120, with share capital of PLN 10.000,00 (paid up). contact email address:

§ 2 User rights

  1. Due to your personal data being processed, you are entitled to the following rights:
    1. the right to request access to your personal data, put it right, delete or restrict the processing;
    2. the right to express opposition to processing.
    3. the right to transfer your personal data.
    4. the right to reverse your consent to process the personal data for a specific purpose if you had agreed already.
    5. The right to file a complaint to a supervisory body regarding how we process your personal data.
  1. You can fulfil your rights in accordance with the rules present in the Article 16 – 21 of GDPR by sending an email to:
  2. All notifications will be treated with attention and taken care of as soon as possible. In all cases, you will be notified within one month about what actions have we undertaken regarding the notification. In some cases (complicated notifications or regarding processing data under strict legal regulations), the execution period my be prolonged. We have the right to verify your identity when answering to you and in order to make sure we take of your notification appropriately.

§ 2 Aims, duration and basics of data processing

  1. Registering and using the Website
    1. The main aim of processing personal data and other pieces of information by Livecall is to maintain and develop the Website as well as provide Users with specific Services.
    2. A user’s account can be created on the Webiste by fulfilling a registration form. If you create an account by fulfilling a registration form we will process your given email address and name. Providing us with some data is necessary in order to use the services and make the account function properly. Failing to provide the required data means it is impossible for us to provide certain services and functionalities. The legal basis for processing will be the Article 6 of the Act 1, letter b of GDPR (this is the necessity in order provide the service electronically).
    3. If you do have an account in the Website your personal data will be processed during the time the account is used. If you decide to delete the account, it expires or the agreement is cancelled (regardless of reasons of cancellation) your personal data will be processed no longer than it is needed for examining any complaints and claims regarding using our services (statutory period of cases falling under the statue of limitations).
  1. Settlements
    1. If you use our paid services, we will process your personal data in a scope necessary for making settlements, for example to issue an invoice.
    2. The legal basis for processing your personal data contained in settlement documents is the Article 6 of the Act 1, letter c of GDPR (fulfilling the legal obligation by administrator, for example issuing an invoice).
    3. Data here will be processed until claims under contracts fall under the statue of limitations. Moreover, all issued accounting documents, for example invoices, are included in the accounting records kept by IFIRMA SA so your personal data will be processed in this scope during the time required by law.
  1. Statistics
    1. We monitor the quality of our services because we want it to be the best possible. This is why we run statistics of how certain function of the Website are used.
    2. In order to achieve this goal, we process data regarding your activity on the Website (for example, the amount of time you spend on the website, the IP address, location, device’s ID and data regarding the browser and operating system you use).
    3. The legal basis for processing data is the Article 6 of the Act 1, letter f of GDPR which is our legally justified interest that makes using our services easier for the users and improves the functionalities of the services.
  1. Protection of claims
    1. In order to determine, demand and enforce claims, we may process some of your given personal data, especially name and surname, contact details (email address and phone number), data regarding using our services (if claims refer to the way you use our services) and other data necessary for justifying the claim, its enforcement and defence against claims in courts and other state bodies).
    2. The legal basis for processing data is the Article 6 of the Act 1, letter f of GDPR which is our legally justified interest. The data here are processed until claims legally fall under the statue of limitations. However, processing the data will only include their storage excluding any other operations performed on the data with the reservation of different responsibilities required by law.
  1. Marketing and newsletter
    1. If you agree, your personal data may be used for sending marketing information via different channels (for example by email). You can cancel your consent at any time. The data will be processed until your consent is canceled.
    2. People who have supplied their email addresses will be provided with a newsletter by LiveCall. Supplying the data is voluntary but necessary in order to provide users with a newsletter. Failing to supply the data means newsletter will not be available.
  1. Personal Data in this case are processed:
    1. in order to send newsletter – the legal basis for processing the data is the necessity of processing needed to fulfil the agreement;
    2. in a case of sending marketing content to you as a part of newsletter – the legal basis for processing the data, including data profiling, is Livecall’s justified interest with reference to agreeing on sending newsletter;
    3. for analytical and statistical purposes – the legal basis for processing is justified interest that Livacall has meaning analysing your activity on the Website in order to improve the functionalities being used;
    4. in order to determine, demand or defend against potential claims – the legal basis for processing the data is our justified interest.
  1. Ordering CallBack
Users have the possibility to order CallBack from Livecall. In order to call you back it is necessary for you to provide us with your phone number in the form on the Website. The given phone number is processed in order to call you back – based on the Article 6 of the Act1, letter b of GDPR

§ 3 Cookies

  1. We do use cookies on our websites. Cookie files are pieces of data stored on users’ devices (computers, phones, tablets) meant for using the websites.
  2. Cookie files are used in order to allow Users to log in to the Website, keep navigation parameters, monitor their activity and the way they use the Website, adjust the Website and services individually, improve contact with Users, detect errors and misuse as well as for promotional purposes.
  3. The Website uses two kinds of cookie files: session cookies and persistent cookies. Session cookies are temporary files stored on your device until you log off or leave the Website. Persistent cookies are stored for a period of time specified in their parameters or until you delete them.
  4. You can limit or deactivate cookie files at any time in your browser’s settings. This can however limit some functions on the Website.

§ 4 Recipients of data

  1. The recipients of personal data will be:
    1. bodies supplying and supporting Livecall ICT systems in order to provide service for the Website;
    2. telecom operators (in cases where CallBack function have been used);
    3. bodies providing service on current activities (for example accountancy);
    4. bodies providing service in supporting mailshots;
    5. authorized Livecall personnel;
    6. bodies providing analytical and statistical services
  1. In a case personal data is handed over beyond EEA, it will be done with proper security,  mainly by:
    1. cooperation with bodies processing personal data in countries with reference to which a specific decision has been issued by The European Commission;
    2. using standard contractual clauses issued by The European Commission;
    3. using binding corporate rules, approved by a proper supervisory body;
    4. when data are transferred to the USA – cooperation with bodies included in Privacy Shield and approved by The European Commission.

§ 4 Final provisions

  1. If you do not care about the security of your personal data when using the services supplied to you electronically, you risk unauthorised people interfering in your personal data. Those people can view, copy, modify and delete your data. Moreover, interference of third party people who can disrupt the data flow between your system and our system is also possible as well as infecting your system with a malfunction software or swindling your data.
  2. To minimise the above risks do not give your password and login to anybody, use up-to-date software, for example your browser, and check the certificate before logging in to a certain website.
  3. Protecting your Personal Data is a dynamic process which is undergoing constant changes. Those changes are meant to protect your data in the best possible way and therefore the Policy undergoes constant verification and updating. All changes of this kind will be published on the Website.

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