How can we help You?

We want to make the implementation process as smooth as possible for you. Here is a step by step instruction on how to make sure you have the correct set up.

1. Time zone
   Check that the time zone in your Settings > General corresponds to the times zone of your call agents.
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2. Verify your Caller ID
   If you want your leads to see your phone number on incoming calls, please make sure to verify your caller ID. You will learn more about this in our article here: Why should I verify my Caller ID?‍
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3. Users
   Make sure that the user(s) answering the callbacks:

• have a range of working hours set up (Users > Edit user > Working hours > Add range). The default range is Mon-Fri 9AM-5PM.
• have the correct phone number saved in their profile settings (the number to which callbacks should be directed). If you have a SIP Trunk integration, please also check out How to implement LiveCall in a call center? (SIP Trunk implementation)
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4. Targeting
   Ensure that the widget is set to display where relevant. Use our targeting rules to decide the URLs, devices and countries where the widget should display. You can create several targeting groups, and display different widgets on different URLs.
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5. Triggers and widget behaviour
   Make sure that your Widget's Design section has all the customization you need (read more here: Widget's Design - customize Appearance