How to download and read call reports

How to extract and read the .csv call reports

If you would like to analyze the data concerning your calls in more detail than shown in the dashboard, here is a guide how to download and open the report from LiveCall.

  1. Go to your LiveCall panel and click on the Calls tab
  2. Click the download icon on the menu

Report download button
  1. Open the file in MS Excel (or another programme)
  2. Select the first column and use 'Convert Text to Columns Wizard' (Data > Text into columns) and chose comma as the delimiter.

That should allow you to see the file in neat column format!

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