How to extract and read the .csv call reports
If you would like to analyze the data concerning your calls in more detail than shown in the dashboard, here is a guide how to download and open the report from LiveCall.
- Go to your LiveCall panel and click on the Calls tab
- Click the download icon on the menu
- Open the file in MS Excel (or another programme)
- Select the first column and use 'Convert Text to Columns Wizard' (Data > Text into columns) and chose comma as the delimiter.
That should allow you to see the file in neat column format!