For the first time ever you have full transparency about your remote reps work and their engagement with leads.
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It's very often that salespeople don't report their work in CRM correctly. The data that they put is often selective, incomplete, and wishful. Until now, when you needed to understand where they are you needed to talk with them and ask about each and every customer.
The companies that we work with also complained that they have a clear SLA (service level agreement) with their reps but they were unable to verify whether the SLA was fulfilled. Normally the agreed process looks like this:
1. call the lead, if they do not answer
2. call them after 30 min, if you do not succeed
3. send them a text message,
4. no reply? send another one;
5. if that doesn't help send an email.
The process is clear and simple, but do you believe all your reps follow it 100%?
For the first time ever you can remove the blind spot and have a single point of truth thanks to LiveCall Tracker App. The transparent system allows you to focus on what is most important for your business.
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The data about every inbound or outbound call as well as SMSes(text messages) are seamlessly transfered to LiveCall dashboard. In the next step, they can be transfered to any CRM system with API.
It runs in the background and collects and syncs data automatically. Advisors call and send text messages, as they have done so far.
All phone calls, SMS messages and notes are transferred to the LiveCall panel and automatically arranged.
If your CRM has an open API, we can send it automatically all information about reps' activity.
Have all the call tracking capabilities you need today and in future.
LiveCall is a complete lead tracking and lead reporting solution.
trustworthy data of your salespeople' interactions with leads and in one place
you know ROI of every marketing channel you have
Never let any lead become cold anymore
Integrate with thousands of systems via Zapier or directly by API, or reach out to us - we may do integration for you
Get the insights you deserve with the ultimate all-in-one callback and call tracking solution