CASE STUDY

Travel

Fly.pl gained 16% more sales calls that converted at a 10% higher rate than normal calls

16%

Sales calls increase

2 days

Setup to results

10%

Higher converstion rate

A fast and easy setup

Fly.pl  integrated and fully set up LiveCall within 2 days. This included integrating LiveCall with their existing sales call center solutions as well as implementing LiveCall on their website.

Travelist is a young, innovative group of experienced tourism and e-commerce professionals. They provide carefully selected accommodation offers with proven quality, at special club prices, available only to registered users.

In terms of implementing LiveCall on the FLY.PL website:

  • popup inviting potential customers for a free callback within 25 seconds,
  • widget icon to easily trigger the popup with engagement text.

The opportunity for sales & expansion

Fly.pl was looking for solutions to drive new revenue in a highly competitive market. Crucial attributes they were looking for:

  • sizable new revenue growth at high ROI efficiency,
  • speed and ease of setup, including with existing tech,
  • reliability & seamless integration with current sales processes

Fly.pl had previously experimented live website chat solution but it hadn’t delivered the hoped for ROI.

“We chose LiveCall after experiencing a range of technical problems with a similar solution. In contrast, LiveCall's integration was very fast and seamless with our call center solution. There was zero maintenance after setting it up - it just worked."

For me, it's the best solution thanks to the perfect integration, reliability and great results we saw immediately

Kacper Daszke
Director Marketing & e-commerce

A fast and easy setup

Fly.pl  integrated and fully set up LiveCall within 2 days. This included integrating LiveCall with their existing sales call center solutions as well as implementing LiveCall on their website.

In terms of implementing LiveCall on the FLY.PL website:

  • popup inviting potential customers for a free callback within 25 seconds,
  • widget icon to easily trigger the popup with engagement text

A quick, considerable win

Fly.pl achieved strong results within the first days with a minimal LiveCall installation:

  • 16% increase in sales calls,
  • 10% increase conversion per call.

Further optimizations will be implemented, including targeting high-value customers as well as combining with email and ad campaigns.

”LiveCall brought us a large increase in sales calls since the beginning. Our team really values this tool. Being able to respond quickly to clients on our website has also sped up the decision-making process and improved communication.”

Anna Wielgus
Director of Fly.pl Contact Center

Knock it out of the park

Travel

+102%
Conversion rate to sales
Read More

Our customers like using various channels to contact us.  In order to seal the deal, we need to make sure that our prospects can contact us effectively.

Radosław Damasiewicz

E-commerce & Marketing DirectorRead More

Finances

50%
More qualified leads
Read More

“LiveCall is a great tool from the customer experience perspective. Customers use it to get educated about a product before purchasing.”

Emilia Wojciechowska

E-marketing SpecialistRead More

Travel

16%
Sales calls increase
Read More

Being able to respond quickly to clients on our website has also sped up the decision-making process and improved communication.

Anna Wielgus

Director of Fly.pl Contact CenterRead More

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