CASE STUDY
Travel
Fly.pl gained 16% more sales calls that converted at a 10% higher rate than normal calls
Travel
Fly.pl gained 16% more sales calls that converted at a 10% higher rate than normal calls
Sales calls increase
Setup to results
Higher converstion rate
Fly.pl integrated and fully set up LiveCall within 2 days. This included integrating LiveCall with their existing sales call center solutions as well as implementing LiveCall on their website.
Travelist is a young, innovative group of experienced tourism and e-commerce professionals. They provide carefully selected accommodation offers with proven quality, at special club prices, available only to registered users.
In terms of implementing LiveCall on the FLY.PL website:
Fly.pl was looking for solutions to drive new revenue in a highly competitive market. Crucial attributes they were looking for:
Fly.pl had previously experimented live website chat solution but it hadn’t delivered the hoped for ROI.
“We chose LiveCall after experiencing a range of technical problems with a similar solution. In contrast, LiveCall's integration was very fast and seamless with our call center solution. There was zero maintenance after setting it up - it just worked."
For me, it's the best solution thanks to the perfect integration, reliability and great results we saw immediately
Fly.pl integrated and fully set up LiveCall within 2 days. This included integrating LiveCall with their existing sales call center solutions as well as implementing LiveCall on their website.
In terms of implementing LiveCall on the FLY.PL website:
Fly.pl achieved strong results within the first days with a minimal LiveCall installation:
Further optimizations will be implemented, including targeting high-value customers as well as combining with email and ad campaigns.
”LiveCall brought us a large increase in sales calls since the beginning. Our team really values this tool. Being able to respond quickly to clients on our website has also sped up the decision-making process and improved communication.”
“Our customers like using various channels to contact us. In order to seal the deal, we need to make sure that our prospects can contact us effectively.”
Radosław Damasiewicz
E-commerce & Marketing DirectorRead More
“LiveCall is a great tool from the customer experience perspective. Customers use it to get educated about a product before purchasing.”
Emilia Wojciechowska
E-marketing SpecialistRead More
“Being able to respond quickly to clients on our website has also sped up the decision-making process and improved communication.”
Anna Wielgus
Director of Fly.pl Contact CenterRead More
