Customer Success Advisor (Warsaw)
If you consider yourself as a people person and you like to help others to be more successful – you’re in the right place. LiveCall, a fast growing software startup, is currently looking for a Specialist to the Customer Success Department.
Your daily responsibilities will include:
- providing the best, friendly and customer-oriented support to LiveCall customers and potential customers,
- responding to LiveCall’s customer requests via live chat, e-mail and telephone between 9AM and 5PM (Mo-Fri)
- conducting a basic product trainings (demos) for new customers,
- help in maintaining and developing a knowledge base about the software (https://livecall.crisp.help),
- pro-active outreach to new customers to help them gain as much value from LiveCall as possible,
- creating procedures, KPIs for Customer Support Department and reporting on them.
We expect from you:
- openness and good interpersonal skills
- advanced English skills, both written and spoken,
- ease of learning new programs and internet tools.
Any of the following would be considered as an advantage:
- experience in working in customers service (work in a restaurant or a department store is also ok),
- interest in marketing, communication, new technologies or the world of startups.
From LiveCall you can expect:
- net salary between 2500 and 5000 PLN
- a desk in one of the best startup offices in Warsaw (Google Campus)
- positive atmosphere and friendly conditions for acquiring new skills,
- getting to know interesting tools that will be useful in any career path (eg Crisp, Trello, Slack, Hubspot, Google Apps),
- getting to know the startup environment from the inside,
- getting to know the processes of onboarding and customer retention,
- independence and the opportunity to acquire new competences in a dynamically developing young startup.
Our team is a welcoming group passionate about
creating customer happiness. Join the team!
- Customer Success Advisor