Careers

Customer Success Advisor (Warsaw)

If you consider yourself as a people person and you like to help others to be more successful – you’re in the right place. LiveCall, a fast growing software startup, is currently looking for a Specialist to the Customer Success Department.

 

Your daily responsibilities will include:

  • providing the best, friendly and customer-oriented support to LiveCall customers and potential customers,
  • responding to LiveCall’s customer requests via live chat, e-mail and telephone between 9AM and 5PM (Mo-Fri)
  • conducting a basic product trainings (demos) for new customers,
  • help in maintaining and developing a knowledge base about the software (https://livecall.crisp.help),
  • pro-active outreach to new customers to help them gain as much value from LiveCall as possible,
  • creating procedures, KPIs for Customer Support Department and reporting on them.

     

We expect from you:

  • openness and good interpersonal skills
  • advanced English skills, both written and spoken,
  • ease of learning new programs and internet tools.

     

Any of the following would be considered as an advantage:

  • experience in working in customers service (work in a restaurant or a department store is also ok),
  • interest in marketing, communication, new technologies or the world of startups.

     

From LiveCall you can expect:

  • net salary between 2500 and 5000 PLN 
  • a desk in one of the best startup offices in Warsaw (Google Campus)
  • positive atmosphere and friendly conditions for acquiring new skills,
  • getting to know interesting tools that will be useful in any career path (eg Crisp, Trello, Slack, Hubspot, Google Apps),
  • getting to know the startup environment from the inside,
  • getting to know the processes of onboarding and customer retention,
  • independence and the opportunity to acquire new competences in a dynamically developing young startup.

Our team is a welcoming group passionate about
creating customer happiness. Join the team!

Open positions:

Warsaw

  • Customer Success Advisor

Please send your CV to:  careers@livecall.io

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